Privacy Policy

1. Who We Are

Thompson Appliance Service Academy ("TASA," "we," "us," or "our") is a professional appliance repair training school located at 290 Charlotte Rd, Rutherfordton, NC 28139. We offer a 3-week certification program for appliance repair technicians. Our website is tasaedge.com. You can reach us at info@tasaedge.com or (828) 288-7441.

2. Information We Collect

Information You Provide

• Contact information — name, email address, phone number, mailing address
• Application data — background experience, current situation, employment history
• Communication preferences — whether you opt in to receive SMS messages
• Service request data — appliance type, problem description, service address (for customers using our dispatch platform)
• Payment information — processed securely through Stripe; we do not store credit card numbers on our servers

Information Collected Automatically

• Usage data — pages visited, time on site, referring URLs
• Device information — browser type, operating system, screen resolution
• IP address — used for security and analytics

3. How We Use Your Information

We use your information to:

• Respond to your inquiries about our training programs
• Process applications and enrollment
• Send program updates, appointment reminders, and scheduling information via email or SMS (with your consent)
• Connect graduates with job opportunities through our job board
• Process payments for tuition and services
• Improve our website and programs
• Comply with legal obligations

4. SMS/Text Message Communications

If you provide your phone number and consent to receive text messages, we may send you:

• Information about TASA programs, enrollment, and scheduling
• Appointment reminders and program updates
• Responses to your inquiries
• Job board notifications for certified technicians
• Service request confirmations and technician dispatch notifications

How We Collect SMS Consent: Consent is collected through our web forms (interest form, application form, service request form) when you check the box agreeing to receive text messages. We also accept verbal consent during phone calls. We maintain records of when and how consent was obtained.

Opt-Out: Reply STOP to any text message to opt out. You will receive one final confirmation message. You can also opt out by contacting us at info@tasaedge.com or (828) 288-7441.

Help: Reply HELP to any message for assistance, or contact us at the email/phone above.

Message Frequency: Varies, but typically no more than 4 messages per month.

Message & Data Rates: Standard message and data rates may apply based on your wireless carrier plan.

Carriers: Supported by all major US carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

Phone Number Privacy: We do not sell, rent, or share your phone number with third parties for their own marketing purposes. Your number is used solely for TASA communications as described above.

5. Information Sharing

We do not sell your personal information. We share information only:

• Service providers — Stripe (payments), Twilio (SMS), email service providers — only to the extent necessary for them to perform services on our behalf
• Job board listings — if you are a graduate, your certification status may be visible to employers who post jobs on our board (with your consent)
• Legal requirements — when required by law, subpoena, or government request
• Business transfers — in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, secure server infrastructure, and access controls. Payment processing is handled by PCI-compliant providers (Stripe). No method of transmission over the Internet is 100% secure, but we take reasonable measures to protect your data.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. SMS opt-in records are retained for at least 4 years as required by carrier regulations. You can request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correct — request correction of inaccurate data
• Delete — request deletion of your personal data
• Opt out — opt out of SMS messages (reply STOP), emails (click unsubscribe), or all communications
• Portability — request your data in a portable format

To exercise any of these rights, email info@tasaedge.com.

9. Cookies & Tracking

Our website uses essential cookies for functionality. We may use analytics tools (such as Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings.

10. Children's Privacy

Our programs are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent changes. Material changes will be communicated via email or website notice.

12. Contact Us

For questions about this privacy policy or your personal data:

Thompson Appliance Service Academy
290 Charlotte Rd
Rutherfordton, NC 28139
Email: info@tasaedge.com
Phone: (828) 288-7441